Frequently Asked Questions

Absolutely! We have a 100% money-back guarantee that all products will arrive a minimum of 1 month before it's expiration date and that all products are stored properly or you will receive a full refund or replacement.

We believe that one of the most important reasons why home made food and beverages are so much better is because they are freshly made. What is the sense of making homemade beers, wines and other product if you are not starting with fresh ingredients!

We pride ourselves on our commitment to product freshness. All our temperature-sensitive products are stored in refrigerators or freezers as necessary and all other products are stored in a climate-controlled facility to preserve freshness, quality and longevity. We have a detailed inventory management program and monitor product dates regularly to ensure that all merchandise is turning over quickly. We avoid over-purchasing perishable goods to prevent aging inventory and we purchase in small quantities more frequently to maintain the freshest stock possible. Please feel free to read our Freshness Guarantee to read more about how we ensure product freshness and our guarantee to you.

Yes! Take a look at our Gift Cards and choose from a physical card or an e-gift card in any amount.

Yes! We are happy to order anything that you need if we can. We purchase from some of the world's largest manufacturers and distributors of specialty products and we would be happy to accommodate any special order request. Please Contact Us and let us know what you need and we will provide you with pricing and availability.

We offer a variety of payment methods for your convenience including American Express, Discover, Visa, MasterCard, Apple Pay, Google Pay, JCB, Diner's Club, Shopify Pay, Amazon Pay and PayPal.

Yes. Our SSL certificate uses industry-standard 256-bit encryption technology to process your payment. This is the same level of encryption used by large banks to keep your information secure. Please feel free to read our Privacy Policy and our Security Statement to learn more about how we protect your information and security as our customer.

When you shop on our website, your payment is handled directly by the payment processor. We never have access to your credit, debit or other payment information nor do we keep any record of it for your security. Please feel free to read our Privacy Policy and our Security Statement to learn more about how we protect your information and security as our customer.

Yes! We have a 100% money-back guarantee that every item is defect-free and meets our high standard of quality in taste or function or you will receive a full refund or a replacement. Please read our complete 100% Money-Back Guarantee for our promise to you.

Yes! We want to make shopping as convenient as possible and allow you to shop any way you want:

ONLINE
Shop our Online Store any time, anywhere using our secure, mobile-friendly website.

PHONE
Place orders by phone between 9:00am and 5:00pm ET at (315) 538-0094 or toll-free (US, Canada and other participating countries) at (844) 411-BEER (2337). We would love to speak with you directly however, if there could be communication challenges due to language differences, it may be easier to communicate by Email to avoid any misunderstanding or errors.

EMAIL
Submit your order by Email along with your complete name, shipping address and required shipping speed. We will email you with an electronic invoice to complete payment.

IN-STORE
Feel free to visit us and shop in-store at 2060 O'Neil Rd Ste 5 in Macedon, NY 14502 and our friendly and expert staff will be happy to help you (open in Google Maps or Apple Maps).

Any available promotions will automatically be applied to your order. We may also offer special promotions available only to customers on our newsletter and mailing list so Sign Up for special discounts, tips, announcements and more great stuff! Check out our current Promotions to see what is currently available.

Definitely! When shopping on our website, select the 'Pay on Pickup' option during checkout and we will have your order ready for you. Orders will be available by the following business day or sooner if possible. Just Contact Us if you need to pick up your order the same day and we will do our best to accommodate you. Take a look at our Location and Hours to find out where we are located and when we are open.

We are so proud of our knowledgable and skilled employees who patiently and generously help our customers over the phone, in-store or and by email. If one of our employees did an exceptional job in assisting you or, if you just want to show us your support and appreciation, feel free to leave a tip in our Virtual Tip Jar. Your gratuity funds social events, experiences and rewards for our employees. Feel free to specify the name of the employee in your order notes during checkout if you want us to give someone in particular a special commendation.

We charge sales tax on New York State purchases only. Sales tax is calculated on taxable items only and is based on the shipping address and not the billing address.

It is legal to make beer, wine and other fermented beverages at home in all 50 US states and in most countries around the world. In most areas, a license is required to make alcohol beverages for sale, to make distilled spirits and for other controlled activities. All our products are sold for legal use only and it is your responsibility to use our products, services or information in accordance with the laws governing where you live. Local laws, state laws and federal laws vary around the world and even within your state. Please check the laws in your area to determine your legal rights and for appropriate licensing.

Yes! You can choose from any of the major international currencies in the Currency dropdown menu in the footer section at the bottom of the page under 'My Account'.

Yes, we would be happy to help you cancel an order if it has not been shipped. Please Contact Us as soon as possible so that we can help you. If the order has already shipped, you may return the shipment after it is delivered. When it arrives, do not open the package, write 'Return To Sender' on it and give it back to the carrier that delivered it. Just send us a message to let us know to expect your return. 

Yes! We are happy to ship to any United States mailing address including Alaska, Hawaii, PO Boxes, US military addresses, Puerto Rico and all US Territories.

Shipping cost is based on total package weight, the shipping speed you select and your destination. The shopping cart will automatically display all the available shipping options and promotions available.

Absolutely! All US shipments will have a tracking number and all non-US shipments will have a customs identification number with limited tracking information. You will automatically receive your shipment details within about 1 day of shipment.

Certainly! We are happy to ship your order to an alternate address. You will be able to enter both your billing address and a different shipping address during checkout. If you already placed your order and provided the wrong address, please Contact Us immediately so we can make the necessary corrections.

All orders are shipped within 1 business day Monday through Friday excluding Holidays. Check our Calendar for scheduled closings and Holidays.

We'll do everything possible to make sure you receive your order quickly. You will be able to select from one the shipping options below during checkout. Economy, Standard and Expedited delivery times are estimates and 2-Day shipping is guaranteed to arrive by the second business day. Shipping speed can be delayed by normal occurrences such as weather delays, Holidays, routing errors, customs inspection, etc. Please check our Shipping page for more details. Delivery times shown are business days from the date of purchase.

UNITED STATES (Continental US)
Standard Shipping: 4 - 6 Days
Expedited Shipping: 3 - 4 Days
2-Day Shipping: 1 - 2 Days (Order by 2pm ET)

UNITED STATES (Alaska, Hawaii, Puerto Rico)
Standard Shipping: 5 - 9 Days
Expedited Shipping: 3 - 4 Days
2-Day Shipping: 2 Days  (Order by 2pm ET)

UNITED STATES (AP, AA, AE, US Territories)
Standard Shipping: 15 - 29 Days
Expedited Shipping: 4 - 6 Days
2-Day Shipping: 2 Days  (Order by 2pm ET)

INTERNATIONAL
Economy Shipping: 2 - 8 Weeks
Standard Shipping: 11 - 21 Days
Expedited Shipping: 4 - 6 Days

We know that privacy is very important and that you may be shipping a gift or may need discreet shipping for any reason. If required, please enter 'SHIP DISCREETLY' in your order notes during checkout and we will make sure that the outer shipping carton does not disclose the contents of the package.

Please be aware that any shipments outside the United States, to some US Territories and to some US military addresses will require international customs forms on the outside of the package that will list all the contents of the order. All shipments will show 'Olive Wood Brewing & Craft Co." as the sender on the shipping label.

Yes! We are happy to accommodate any special shipping needs you have. We ship packages through the United States Postal Service, FedEx and UPS. If required, please specify any shipping needs or limitations that you may have in your order notes during checkout.

• If you only have a PO Box, we will automatically use the United States Postal Service to deliver your shipment.

• If you have a physical address but do not receive USPS street delivery, then please enter your street address on the first line of your shipping address and your USPS mailing address on the second line of your address. It will be delivered to the appropriate address regardless of which carrier is used.

• Please know that it is your responsibility to tell us if you are unable to receive USPS mail delivery at the address you provide. We want to help you avoid any delivery problems and accommodate any shipping requirements you have.

Yes! We provide a 100% money-back guarantee that every shipment is delivered or you will receive a full refund or replacement. Please read our complete 100% Money-Back Guarantee for our promise to you.

Single-use cold packs are available for sale to protect temperature-sensitive products during shipment. To eliminate any harm to the shipment after it has been delivered, please avoid shipping to an outside mailbox or other location that is exposed to extreme temperatures. Instead, use a PO Box, office address or other location where the package can be delivered indoors.

We insure all packages against loss or damage. You will receive a refund or replacement for the affected items.

We are very sorry about that and we know it is frustrating. Do not worry. We've handled this numerous times before and we know exactly how to get this solved. It's usually due to something simple and we promise that you will have your order very soon. Please take a look at the most common causes for this below and then Contact Us right away with any important details. We will get this corrected for you quickly.

• Did you enter your correct shipping address during checkout?
• Did you check each location where the shipping carrier may have left the package such as a mailbox, front porch, side entrance, community mailbox, PO Box, etc?
• If there are other people at this address, have you checked to make sure it wasn't received by someone else?
• Did your mail carrier leave a delivery notice in your mailbox regarding an delivery attempt?

If you entered the wrong shipping address, please Contact Us immediately with the correct address and we will update the address before it is shipped. If the package has already shipped, we will help get the shipment returned back to us and ship it again to you. Additional shipping charges may be required.

We know that your order is extremely important and you may need it urgently. We strive to process each order as quickly as possible to ensure that it arrives on time. However, rare shipping delays outside our control can still occur such as weather delays, routing errors, incorrect delivery, etc. No matter what, we will make sure that any issues are resolved and every order is received.

If your package is late, please Contact Us and we will act immediately to make sure that you receive your order with minimal further delay.

If you selected Standard or Expedited shipping and your package is just a couple of days late, there may be no need for concern and it may just be experiencing a minor delay. These shipping services do not offer guaranteed delivery dates so shipping time may vary a little in rare situations.

If you selected 2-Day Shipping, your shipment is guaranteed to be delivered by the expected date or your money back. If your order does not arrive by the promised date, you may refuse the shipment for a full refund or keep your order and receive a refund of your shipping cost.

It is your responsibility to provide the correct shipping address, to notify us of any special shipping needs or to claim your package due to failed delivery attempts. We will eagerly help resolve any shipping problems that you encounter. Additional shipping charges may apply if an order needs to be re-shipped due to your error.

We are very sorry about that and we know it is frustrating. Do not worry. We've handled this numerous times before and we know exactly how to get this solved. It's usually due to something simple and we promise that you will have your order very soon. Please take a look at the most common causes for this below and then Contact Us right away with any important details. We will get this corrected for you quickly.

• Did you enter your correct shipping address during checkout?
• Did you check each location where the shipping carrier may have left the package such as a mailbox, front porch, side entrance, community mailbox, PO Box, etc?
• If there are other people at this address, have you checked to make sure it wasn't received by someone else?
• Did your mail carrier leave a delivery notice in your mailbox regarding an delivery attempt?

We want to help you prevent any possible situations that may prevent you from receiving your shipment. If your package is shipped with the United States Postal Service, please remember that they have several easy-to-follow requirements for all US mail boxes in the United States. To ensure delivery, your US mailbox must be:

• A standard mailbox approved by the Postmaster General.
• Designed to protect the mail from weather.
• Safe to use.
• Conveniently located.
• Neat in appearance.
• In good repair.

We want to help you avoid any kind of delivery problem that may arise. It is important for dog-owners to know that all shipping carriers including USPS, UPS and Fedex have requirements concerning unrestrained dogs in a yard at the time of delivery. Each year, thousands of letter and package carriers are attacked or injured by dogs. It is likely that your dog is not dangerous and would never pose a risk. However, package and letter carriers can not be forced to assume any risk when they are confronted with an unknown dog. It is the policy of all US shipping carriers that any dog be restrained or kept indoors during the times when your carrier may deliver.

If a dog is in your yard at the time of delivery, it must be restrained so that it is kept away from the path that your carrier requires to deliver to your mailbox or front door. For property owners with an electronic fence, please know that the dog must also be physically restrained away from the carrier's path during the time of delivery. If your mail carrier feels that it is not safe to deliver due to an unrestrained dog, they will leave a delivery attempt notice to re-schedule delivery or instruct you to pickup the package at your local post office. It is the recipient's responsibility to maintain a safe environment and comply with all shipping carrier requirements.

Take a look at all the Shipping related topics including tracking, delivery, insurance and more.

Yes! We are happy to ship almost any item to any country around the world! Since we began doing business in 2007, we have shipped millions of items around the world and have become a leader in international shipping within our industry. We have become expert in international shipping issues such as customs inspection, special restrictions and solving any international shipping problem that may arise.

We do not collect any import taxes, duties or VAT on international purchases. If there is any import tax due, you are responsible for those charges on delivery. Import taxes can vary widely around the world and import tax laws change often. Please check with your local customs authority to find out what your import tax liabilities are before purchasing.

Yes. There are some items that may be restricted from international shipment:

• Each country has a maximum package size which may limit some very large items.
• Some sanitizing products are considered hazardous materials and may not be shipped outside the United States.
• Some plant or animal-based products may be prohibited.

International importation laws are numerous and subject to change. We do our best to help you avoid purchasing an item that may be prohibited. However, it is ultimately your responsibility to be aware of the import restrictions in your country. You assume any risk for purchasing an item that may be prohibited in your country and fails to arrive. Please check with your local customs office for import restrictions or Contact Us if you need any help.

We use the United States Postal service for all shipments outside the United States. When the shipment enters your country, it is taken into position by your customs office and then transferred to your national postal service for delivery.

We are happy to use a private shipping carrier such as FedEx or UPS if you prefer. If you would like a shipping estimate for FedEx or UPS, please Contact Us before placing your order and we will provide you with a quote.

That is a great question and we understand your concern. Do not worry. That is a common occurrence and is normal for international shipments. All international shipments will have a tracking number which is a customs identification number. This number will provide limited tracking information including when the package is shipped and when it is delivered. However, most international shipments can not be tracked once the package leaves the United States because your postal system may not update the shipping status. Therefore, it is normal to see periods of inactivity in the tracking information while in the possession of your customs office or postal system. If you believe there is a problem, just Contact Us and we will make sure that you receive your shipment.

Yes. We have thousands of wholesale customers around the world and our products can be found in some of the world's most renowned breweries, wineries, pubs, restaurants and other businesses. For pricing information, please feel free to Contact Us and send a list of the items you are interested in and we will be happy to provide you with pricing and availability.

We want to work with companies who share our business values, have high standards for quality and service and want to reach the millions of quality customers that visit our website. If you wish to purchase advertising space on our website or purchase other forms of advertising with our company, please Contact Us and we will be happy to put together an advertising program for you.

We would love to hear from you! Please contact us whichever way is convenient for you:

PHONE
Call us any time or any day! We are readily available to speak with you. If we are with another customer or out of the office, we will return your call shortly.

Call: (585) 749-1882

EMAIL

Send us a an Email anytime and we will reply within 1 business day.

VISIT US
Come and visit us at our retail store. Please check our Location and Hours for when we are open.

This location has permanently closed. Please sign up for our newsletter to be notified when we open our new location.

Olive Wood Brewing & Craft Co
2060 O'Neil Rd Ste 5
Macedon, NY 14502

We are so grateful to be able to serve our customers through our strengths. Here are just some of our advantages that benefit you:

ACCURATE
One of our primary goals is to achieve total accuracy with your order, fulfillment and the information we provide to you. We have one of the highest order accuracy rates of any business and our shipping and handling quality is the best in the industry.

EXPERIENCED
Our staff has the most comprehensive experience, longest history and greatest reputation of almost any in the industry. We have been in business since 2007 and are led by our highly-respected owner and industry expert who has over 30 years of professional experience.

KNOWLEDGABLE
With experience comes knowledge and we have built a reputation for being a reliable source of accurate, thorough and comprehendible information. Customers can not only depend on receiving the proper answer but also our complete patience in helping them.

FAST, EFFICIENT AND FAIRLY-PRICED
We know that your time is valuable and that your order may be urgent. We ship all orders within 1 business day and we typically respond to all messages within hours or, sometimes, just minutes! We operate our business efficiently in every way to reduce waste, minimize errors and provide the best price we can to our customers.

FAMILY-OWNED AND -OPERATED
We take great pride in carrying on our family's traditions so that we can serve you and your family. We believe that being family-owned is important because it means that we are proud enough to stake our personal reputation on our success as a business. It also means that you are working with devoted people who are directly invested in making sure you receive the best experience possible.

PROFESSIONAL
You can always guarantee that we will provide you with the most professional and highest quality service in the industry. Whether you are a casual do-it-your-selfer or a large business, you will receive our highest standard of professionalism.

We have been supplying brewers, wine makers and artisans around the world since 2007. Since then, our business has grown and evolved to meet the demands of our customers and changing trends. In 2015, we launched Olive Wood Brewing & Craft Co which is a result of 10 years of serving and listening to our customers and our goal is to provide the best service, knowledge and experience in the industry.

Our mission is to preserve the traditions of brewing, wine making and fermented foods, provide exceptional service and knowledge and to enhance the enjoyment of making fermented food and beverages at home.

We are led by our owner who has over 25 years experience in the beer and craft industries and is carrying on the tradition of generations of wine makers, farmers, cheese makers, entrepreneurs and skilled craftsman. Please feel free to read more About Us!

We are so grateful to have earned a 99% average rating from thousands of customers around the world! Please read some of the Customer Reviews posted on our website, Amazon or eBay that demonstrate our level of customer service, knowledge and experience to you.

Many people have wondered about the origin of the name 'Olive Wood' but that has remained to be a closely-held secret by our owner. However, there are many theories that have been suggested over the years as customers, and employees alike, have tried to find the answer.

Some believe that the name comes from the beautiful and bountiful olive trees that make up the landscape of our ancestral home of Italy.

Others believe that the gnarled and unique shape of the olive tree, which can live for centuries, is much like that of the ancient art of fermentation. Like an olive tree, each batch of beer or wine is beautifully unique and seems to exhibit an orderly chaos with roots that date back centuries.

Yet another theory for the meaning of our name is inspired by the meticulous effort required to turn raw, bitter olives from the olive tree into delicious, edible food. In much the same way, the process of making beer, wine or cheese involves taking humble ingredients, harnessing the forces of nature and applying a little human ingenuity to create delicious and satisfying foods that feed our bodies and our soul.

We may never figure out the true meaning behind our name but it is too intriguing to stop trying. You can read About Us to find out more and see if you can solve this mystery!

Yes! Please check our Blog for editorials on popular trends, products, industry-related topics, recipes, stories, philosophy, and other matters about where life and fermentation meet!

Yes! Check our Calendar for special events, tastings, classes, Holiday closings and more!

We are always looking for great people to join our team. Please check our Employment page for all available positions.

We are committed to protecting the security of all personal and financial information that our customers provide to us. We understand the critical nature of this responsibility and will continually assess our practices and company policies to ensure that we are taking all necessary actions to secure the information of our customers. Please read our Security Statement for a clear declaration of our commitment to information security and the practices, policies and services we employ to maintain that security.

As a small, family-owned and -operated company, we want to create terms that are clear, ethical and fair to our customers. Please read our complete Terms of Service for shopping with us.

We are committed to doing business with honesty and integrity and we strive to protect the privacy of our customers. Please read our Privacy Policy for complete details.

Yes, for over 10 years, we have been very honored that our hard work and achievements have been recognized in a variety of ways:

TOP RATED
Since we opened in 2007, we have been rated by our customers as one of the best home brewing and wine making companies in the industry with an average customer rating of 99%.

TRUSTED
For more than 10 years, we have earned the trust of individuals and businesses around the world. Even some of the most highly-respected breweries and wineries depend on us for their ingredients or equipment. We are honored to have some of the world's most prestigious individuals and institutions amount our customers including Presidents, Kings and Queens, world leaders, the Vatican, elite educational institutions and more.

TIME-TESTED
Our longevity in business is proof of the quality and consistency that our customers can depend on. Further, our success in teaching and training artisans for over 25 years is evident in a new generation of world-class brewers and wine makers who we taught and inspired at the beginning of their craft.

Check our News for news releases about our company, events and the craft industry.

Yes. Please check our Press page or Contact Us to request a media statement or interview.

Yes!. Please subscribe to our Newsletter for promotions, special events, company updates, new products and more!

We have moved and this location is permanently closed. Please sign up for our newsletter to be notified when we announce our new retail store.

We are located in the historic hop- and grape-growing region of Western New York in the United States. Our retail store, warehouse and corporate offices are located at 2060 O'Neil Rd Ste 5 in Macedon, New York 14502.

We serve customers all over the world and are conveniently accessible to millions of customers in and around New York State. We are just 30 minutes from Rochester, NY and the Finger Lake region, 90 minutes from Buffalo or Syracuse, NY and 3-1/2 hours from Toronto, Canada. Directions and business hours are available on our Location and Hours page

Please check our Location and Hours to find out when we are open and check our Calendar for special Holiday hours and closings.

Of course! Do not be too embarrassed to ask! We have helped hundreds of thousands of customers over many years with every possible question or problem, no matter how simple or advanced. Just Contact Us and we will be happy to help you step-by-step.

We are so very sorry if we made a mistake on your shipment. First, please make sure that you have completely unpacked all the items since smaller items may be packed with larger items. If anything is missing, just Contact Us and we will correct any issue immediately.

We are very sorry that you are having a problem with your item. We will certainly resolve that for you immediately. Please Contact Us and describe the problem you are experiencing. We will replace any broken or defective items promptly. If your order was damaged during shipment, please retain any damaged items and original packaging in the event they are needed to resolve the issue.

We've made returning an item as easy as possible. Any non-perishable item can be returned within 30 days of delivery. Just Contact Us with your order number and reason for return and we will be happy to help you.

We want to make returning an item as easy as possible. We accept returns on most items within 30 days. Returned items must be unused and include all original packaging and components. Perishable items may not be returned for the health and safety of all our customers. Non-returnable items include, but not limited to, grain, hops, yeast, extracts, ingredient kits and fruit juice. Please read our Return Policy for further information or just