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Shipping Information
We provide a 100% money-back guarantee that every shipment is delivered or you will receive a full refund or replacement. Please read our complete 100% Money-Back Guarantee for our promise to you.
We are happy to ship to any United States mailing address including Alaska, Hawaii, PO Boxes, US military addresses, Puerto Rico and all US territories.
It is the buyer's responsibility to provide the correct shipping address, to notify us of any special shipping needs or to claim your package due to failed delivery attempts. We will eagerly help resolve any shipping problems that you encounter. Additional shipping charges may apply if an order needs to be re-shipped due to buyer error.
We want to help you avoid any kind of delivery problem that may arise. It is important for dog-owners to know that all shipping carriers including USPS, UPS and Fedex have requirements concerning unrestrained dogs in a yard at the time of delivery. Each year, thousands of letter and package carriers are attacked or injured by dogs. It is likely that your dog is not dangerous and would never pose a risk. However, package and letter carriers can not be forced to assume any risk when they are confronted with an unknown dog. It is the policy of all US shipping carriers that any dog be restrained or kept indoors during the times when your carrier may deliver.
If a dog is in your yard at the time of delivery, it must be restrained so that it is kept away from the path that your carrier requires to deliver to your mailbox or front door. For property owners with an electronic fence, please know that the dog must also be physically restrained away from the carrier's path during the time of delivery. If your mail carrier feels that it is not safe to deliver due to an unrestrained dog, they will leave a delivery attempt notice to re-schedule delivery or instruct you to pickup the package at your local post office. It is the recipient's responsibility to maintain a safe environment and comply with all shipping carrier requirements.
We'll do everything possible to make sure you receive your order quickly. You will be able to select from one the shipping options below during checkout. Economy, Standard and Expedited delivery times are estimates and 2-Day shipping is guaranteed to arrive by the second business day. Shipping speed can be delayed by normal occurrences such as weather delays, Holidays, routing errors, customs inspection, etc. Delivery times shown are business days from the date of purchase.
UNITED STATES (Continental US)
Standard Shipping: 4 - 6 Days
Expedited Shipping: 2 - 4 Days
2-Day Shipping: 1 - 2 Days (Order by 2pm ET)
UNITED STATES (Alaska, Hawaii, Puerto Rico)
Standard Shipping: 5 - 9 Days
Expedited Shipping: 2 - 4 Days
2-Day Shipping: 2 Days (Order by 2pm ET)
UNITED STATES (AP, AA, AE, US Territories)
Standard Shipping: 15 - 29 Days
Expedited Shipping: 4 - 6 Days
2-Day Shipping: 2 Days (Order by 2pm ET)
INTERNATIONAL
Economy Shipping: 2 - 8 Weeks
Standard Shipping: 11 - 21 Days
Expedited Shipping: 4 - 6 Days
We know that privacy is very important and that you may be shipping a gift or may need discreet shipping for any reason. If required, please enter 'SHIP DISCREETLY' in your order notes during checkout and we will make sure that the outer shipping carton does not disclose the contents of the package.
Please be aware that any shipments outside the United States, to some US territories and to some US military addresses will require customs forms on the outside of the package that will list the order contents. All shipments will show 'Olive Wood Brewing & Craft Co' as the sender on the shipping label.
In the rare event of a failed delivery, please Contact Us right away and we will resolve the problem quickly.
All orders are shipped within 1 business day Monday through Friday excluding Holidays. Check our Calendar for scheduled closings and Holidays.
We know that your order is extremely important and you may need it urgently. We strive to process each order as quickly as possible to ensure that it arrives on time. However, rare shipping delays outside our control can still occur such as weather delays, routing errors, incorrect delivery, etc. No matter what, we will make sure that any issues are resolved and every order is received.
If your package is late, please Contact Us and we will act immediately to make sure that you receive your order with minimal further delay.
If you selected Standard or Expedited shipping and your package is just a couple of days late, there may be no need for concern and it may just be experiencing a minor delay. These shipping services do not offer guaranteed delivery dates so shipping time may vary a little in rare situations.
If you selected 2-Day Shipping, your shipment is guaranteed to be delivered by the expected date or your money back. If your order does not arrive by the promised date, you may refuse the shipment for a full refund or keep your order and receive a refund of your shipping cost.
Single-use cold packs are available for sale to protect temperature-sensitive products during shipment. To eliminate any harm to the shipment after it has been delivered, please avoid shipping to an outside mailbox or other location that is exposed to extreme temperatures. Instead, use a PO Box, office address or other location where the package can be delivered indoors.
All US shipments will have a tracking number and all non-US shipments will have a customs identification number with limited tracking information. You will automatically receive your shipment details within about 1 day of shipment.
Shipping cost is based on total package weight, the shipping speed you select and your destination. The shopping cart will automatically display all the available shipping options and promotions available.
We insure all packages against loss or damage. You will receive a refund or replacement for the affected items.
We are happy to ship your order to an alternate address. You will be able to enter both your billing address and a different shipping address during checkout. If you already placed your order and provided the wrong address, please Contact Us immediately so we can make the necessary corrections.
We are happy to accommodate any special shipping needs you have. We ship packages through the United States Postal Service, FedEx and UPS. If required, please specify any shipping needs or limitations that you may have in your order notes during checkout.
• If you only have a PO Box, we will automatically use the United States Postal Service to deliver your shipment.
• If you have a physical address but do not receive USPS street delivery, then please enter your street address on the first line of your shipping address and your USPS mailing address on the second line of your address. It will be delivered to the appropriate address regardless of which carrier is used.
• Please know that it is your responsibility to tell us if you are unable to receive USPS mail delivery at the address you provide. We want to help you avoid any delivery problems and accommodate any shipping requirements you have.
If you entered the wrong shipping address during checkout, please Contact Us immediately with the correct address. We will make the necessary correction if it has not shipped. If it has shipped, it may be possible to re-route the package while in transit (additional carrier fees apply). If the package has shipped and we are unable to re-route it, we will wait for the package to be returned and assist you in shipping the package again to the correct address (additional postage costs apply).
