Read Our Reviews Or Share Your Experience

by Olive Wood Brewing & Craft Co April 01, 2018 25 Comments

Read Our Reviews Or Share Your Experience

We are so grateful to have such a great community of customers around the world! Please read some of our customer's reviews to learn about how we do business and how we treat our customers. 

If you would like to share your experience in doing business with us, please take advantage of this opportunity to leave a quick note, share a story or leave your feedback. Whether you would like to praise one of our great employees or if you have suggestions for improvement, we welcome you to share your comments.




Olive Wood Brewing & Craft Co

Author

Olive Wood Brewing & Craft Co is a family-owned company that provides supplies and expert know-how for making fermented food and beverages at home including beer, wine, cheese, kombucha and more. We have been in business since 2007 and are located in Western New York State. Our business is built on over 30 years of industry experience and generations of tradition.


25 Responses

Barbara

December 01, 2019

Excellent, old-fashioned customer service! Top notch people. You must visit in person and talk to the owner who is so helpful. Very clean and organized store.

Bill H

October 14, 2019

Lovely transaction. Great products for the winemaker moving from hobby to almost-serious about it. Quick delivery, friendly customer support, and good products. What more could you ask for?

Amani S.

January 10, 2019

Just a delightful experience. The owner was so helpful and was very patient with me even though I am not as quick as I used to be. He walked me through everything I needed to know and showed me exactly what I needed. Very nice retail store and would definitely recommend.

Floyd Rogers

June 23, 2018

I needed lots of help in making my first all-grain brew but Fausto spent a lot of time with me in the shop and patiently and generously answered all my novice questions. He set me up with everything I needed and he explained everything so simply to me that I felt like I learned way more in 10 minutes than hours in of youtube videos and message boards.

William M.

June 23, 2018

Arrived quickly! Very happy… These are the same as the ones we use in the brewery I work at. Very good quality. They calibrate to the temperature of the wort based on temperature, so you don’t have to find a chart to figure out the actual gravity.

Susan

May 21, 2018

Always 5 star service :) ! Very fast and wonderful seller. Love the experience!

Juan Grafia

May 21, 2018

Quick received. Perfectly packed. Amazing product. Great communication. Thanks !

Arthur Boden

May 14, 2018

Superior packaging and professional service! Ordered a variety of yeast, hops and grains and all items had very fresh production dates. The website was very easy to shop and I found everything I needed. Thanks! Will be back soon!

Ms. Montgomery

May 08, 2018

I ordered some yeast for my elderberry wine that I make every year and the fermentation took right off without any problems. The person I chatted with was very pleasant and helpful. He offered to answer any other questions that I may have had about my wine even though I only purchased yeast from them (and it was a rather small purchase). Very good support and customer service.

Sandy Smith

May 04, 2018

Smooth transaction and easy shopping experience. Very reliable and professional. Thanks!

Bill W.

May 04, 2018

I have been making wine for over 50 years and I have shopped at many homebrew shops going back to the 70’s when there was very little available. I consider myself an expert even though I just make wine in my basement for my friends and family. Since I am a little old-fashioned and still like to talk to an actual person, I called these guys to clarify a technical question about an item I wanted to buy. I was surprised that the person who answered the phone was able to give me the information right off the top of his head. These guys really know their stuff and are good source even if you are an advanced brewer or wine maker. Even after talking for just a few minutes on the phone, the guy not only gave me the info I was looking for but gave me some really good tips and taught this old dog some new tricks. I will definitely be a loyal customer.

Samantha Simonelli

May 04, 2018

You guys are so amazing! First, thank you so much for being so patient with me even though I knew nothing about making cheese. I really appreciate that they did not make me feel stupid with all my novice questions. They not only helped me find all the items I was looking for but told me exactly how to do each step with very simple instructions. Our conversation really helped clear up a lot of my confusion. I made my first batch of cheese and everything went perfectly. My cheese is ripening now and I can’t wait to taste it! Thank you!

R. Richardson

May 03, 2018

Fast shipper, item as described, smooth transaction.

H. H.

May 03, 2018

Nicely wrapped and delivered well ahead of the promise date. Cheers!

Samuel Thomas

May 01, 2018

Fast and inexpensive

Matt L.

May 01, 2018

Everything went well, smooth transaction.

Mariah

April 29, 2018

Item was lost by postal service and Olive Wood Brewing & Craft Co. went above and beyond to locate my package and then sent me a new item as replacement.

Valeria O.

April 29, 2018

Great timing and delivered exactly as described.

T. K.

April 28, 2018

Fast delivery. Items as described. I fully recommend this seller.

William

April 28, 2018

Received item faster then I expected. Very well packaged. I ordered one from another seller that came with a plastic bung and was surprised to see this one came with a rubber one. I will definitely be purchasing more gallon fermenters from this seller in the future.

Davon D.

April 28, 2018

Olive Wood Brewing & Craft Co. the Lacitc Acid that you have sold me was package so well upon arriving that I was amazed. Whoever took the time out the ensure nothing would have to the bottle deserves recognition. The lactic acid so far has been amazing in my lotion and I will surely buy more from you when I run out. Thank you for all that you do!

Fahad

April 28, 2018

I haven’t received the shipment yet but from my communication with seller, I trust this seller. He is sincere and I really recommend buying from him with no worry. My shipment has arrived in country and it’s a matter of a day or two for delivery and I believe it’s going to be as described. Cheers.

K.G.

April 27, 2018

I was very pleased with their service (packaging, speed of delivery, etc), but originally was not thrilled by the purchased item itself (a book). When I contacted them about their return process, they responded immediately & were very nice & helpful in explaining the process, which is quite simple. In the end…I changed my mind about the book & wound up keeping it after all.

Evan

April 27, 2018

Item was received by earliest delivery date. Product is exactly as described.

Stacy H.

April 27, 2018

Super fast and super friendly service. Definitely recommend for future purchases.

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